Service Policies | Guardian Home & Pet Care

General Policies & Service Guidelines

At Guardian Home & Pet Care, we are committed to providing dependable, respectful, and professional in-home services. These policies outline expectations, responsibilities, and service guidelines to ensure clarity, safety, and peace of mind for both clients and provider

Booking & Scheduling Policies

All services must be scheduled in advance and are subject to scheduling and availability.
A completed intake form and consultation are required for all new clients before services are confirmed.
Services are reserved only after confirmation and, when applicable, receipt of the required deposit or payment.
Services requiring multiple daily visits may be limited based on scheduling, property location and availability.
Daily visit services may be booked for up to fourteen (14) consecutive days per reservation.
Overnight and continuous care services may be booked for up to thirty (30) consecutive days per reservation.
Additional reservations may be requested and are subject to scheduling and availability.
No single reservation may exceed thirty (30) consecutive days.

Temporary Care & Booking Limits

Guardian Home & Pet Care specializes in vacation, travel and temporary in-home care.

Ongoing recurring services or repeating schedules, such as weekly, monthly or indefinite visits, are not offered.

Clients requiring care beyond the reservation limits may request an additional reservation, subject to scheduling and availability.

Payment Policy

Payment is required to reserve all services with Guardian Home & Pet Care.

Guardian Home & Pet Care accepts most major payment methods, including cash, checks, credit cards, debit cards and popular digital payment services. Available payment options are reviewed and confirmed during the booking process.

Daily visit services, including Essential Pet Care, Home Security visits and other single-day services, require full payment at the time of booking.
Services lasting three (3) or more consecutive days or nights require a 50% non-refundable deposit to reserve dates, with the remaining balance due prior to the start of service.
Services are not considered confirmed until all applicable payment requirements have been met.
Failure to submit payment by the required due date may result in cancellation of services and release of the reserved dates.

Additional Fees & Surcharges

Additional Pet Fees

Service rates include the number of pets specified in the selected package.
An additional fee of $5 per pet may apply for pets beyond the package allowance.
Any additional fees are reviewed and confirmed during the consultation based on the level of care and time required.

Optional Add-On Services

Optional add-on services are available for an additional fee and may be added to eligible reservations.
Available add-ons and pricing will be reviewed during the consultation and included in your personalized quote.

Reservations Requiring a Deposit

For scheduling and payment purposes, the following reservations require a greater time commitment, reserved calendar availability or continuous care.

Reservations requiring a deposit may include one or more of the following:

Seven (7) or more consecutive nights of overnight or continuous care
Multi-day vacation or temporary care coverage
Holiday bookings
Bookings totaling $300 or more
Services requiring exclusive overnight presence or limited availability

These reservations require a 50% non-refundable deposit to reserve dates, with the remaining balance due prior to the start of service.

Promotional Discounts

Signature Care Savings

Reserve any two service packages and receive 15% off the second package.
Reserve all three service packages and receive 20% off the third package.
To qualify for Signature Care savings, Pet Care and House Sitting must be reserved at the same service level (daily, 12-hour or 24-hour). Home Security may be added to any service package.

Extended Stay Discount

A 10% Extended Stay Discount is available on qualifying services booked for 7 or more consecutive days or nights.
Applies to temporary travel, vacation and other continuous care reservations.

If a reservation qualifies for both the Extended Stay Discount and Signature Care Savings, the Signature Care discount will be applied.

Pet Policies

Accepted Payment Methods

Payment is accepted by cash, check, credit/debit card, Venmo, Cash App and Zelle.

Payment instructions will be provided when your reservation is confirmed.

Returned Checks

A $35 returned check fee will be charged for any check returned by the financial institution.

Payment for the returned check and applicable fee must be made by an approved payment method before future services will be provided.

Cancellation & Refund Policy

Cancellations must be made at least forty-eight (48) hours before the scheduled service start time.
Cancellations made within forty-eight (48) hours may result in partial or full charges, depending on the service reserved.
Once a service has begun, refunds are not provided for early returns, shortened stays or unused services.
Guardian Home & Pet Care reserves the right to cancel or discontinue services due to unsafe conditions, emergencies or violations of these policies.

Home Access & Security

Clients must provide accurate home access information, including keys, lockboxes, smart locks, garage codes, alarm codes and any special entry instructions.
Any changes to access information or entry procedures must be communicated before service begins.
Guardian Home & Pet Care is not responsible for delays, missed services or other issues resulting from unavailable access, faulty locks, malfunctioning security systems or incomplete access information.
All reasonable care will be taken to secure the home according to the client's instructions before leaving the property.

Safety

Valuables & Personal Property

Clients are responsible for securing valuables, cash, jewelry, firearms, important documents, and other personal property before services begin.
Guardian Home & Pet Care is not responsible for the loss of unsecured valuables or personal belongings left accessible during the reservation.

Firearms & Weapons

For the safety of everyone involved, all firearms and other weapons must be securely stored before services begin.
Guardian Home & Pet Care does not handle, move, or secure firearms or other weapons during the reservation.

Pet Care Responsibilities

Homes with pets require a Pet Care service plan to ensure proper care and supervision.
Clients must provide accurate information regarding pet behavior, health, medications, and routines.
All pets must be safe to handle and properly secured when necessary.
Any history of aggression, anxiety, escape behavior, or special handling requirements must be disclosed in advance.
Pets must be up to date on vaccinations and free from contagious illness
For safety, services that require pets to be removed from cages or secured enclosures are not included.
Guardian Home & Pet Care reserves the right to refuse or discontinue care if a pet poses a safety concern.

Pet Care Service Scope

Pet Care visits are designed to focus on your pets and maintaining their routine.
Requests for additional household tasks, such as dishes, laundry or light housekeeping, may require House Sitting, Signature Care or an additional service.

Veterinary & Emergency Authorization

Clients must provide an emergency contact and preferred veterinarian.
In the event of an emergency, Guardian Home & Pet Care will make reasonable efforts to contact the owner.
If the owner cannot be reached, Guardian Home & Pet Care is authorized to seek veterinary care as deemed reasonably necessary.
All veterinary, transportation, and related expenses are the responsibility of the pet owner.

House Sitting Policy

House Sitting provides an overnight presence and routine home care but does not guarantee 24-hour occupancy unless specifically arranged.
Normal daily absences may occur for errands, appointments or other personal responsibilities.
The home must be in a safe and reasonably maintained condition before services begin.
Clients must disclose any known property concerns, including leaks, plumbing issues, electrical issues, or security problems, before services begin.
Guardian Home & Pet Care is not responsible for utility outages, equipment failures or pre-existing property conditions.

Plant Care & Watering

Plant care and watering are provided according to your instructions.
Lawn watering and irrigation requests may be included based on your property's needs, available watering systems and the selected service.
Extensive landscaping or time-intensive outdoor watering may require additional time or an additional fee.

Home Security Services

Home Security services consist of scheduled visual inspections and general property oversight.

Services do not include repairs, maintenance, or technical inspection of systems.
If leaks, property damage, electrical concerns, security issues, or other unusual conditions are observed during a scheduled Home Security visit, Guardian Home & Pet Care will promptly notify the homeowner.
Guardian Home & Pet Care is not responsible for pre-existing conditions or issues beyond reasonable control.

Insurance & Bonding

Guardian Home & Pet Care is a bonded in-home service provider. Bonding provides an added layer of assurance for clients when granting access to their home and property and reflects our commitment to professionalism, accountability, and trust.

Bonding is separate from insurance and does not replace homeowners, renters, or pet insurance.
Clients are responsible for maintaining appropriate homeowners, renters, and pet insurance
Guardian Home & Pet Care does not replace or override existing insurance coverage.

Liability & Limitations

Guardian Home & Pet Care is not responsible for damage caused by pets, pre-existing home conditions, third parties, or acts of nature.
Clients agree to hold Guardian Home & Pet Care harmless from claims arising from undisclosed risks or unsafe conditions.
Liability, if any, is limited to the cost of services provided.

Cleanliness & Home Condition

Homes must be reasonably clean and safe at the start of service.
Any known issues such as leaks, electrical concerns or security problems must be communicated in advance.
Guardian Home & Pet Care does not provide deep cleaning unless specifically booked.
Excessive mess, hazards, or unsanitary conditions may result in service refusal or additional fees.

Service Scope

Each service is designed to provide the level of care outlined in your selected package. Services are focused on the care and responsibilities included with that package.

Requests outside the scope of your selected service may require an upgraded service, an additional service or an additional fee.

For example, Pet Care focuses on your pets, House Sitting focuses on your home, and HomeSecurity focuses on property inspections and security checks. Clients needing a combination of services may benefit from Signature Care or a customized care plan.

Service Area

Services are available within the standard service areas shown on the Service Area page. Requests outside these areas are considered on a case-by-case basis based on location, scheduling, and the type of service requested.

Keys, Codes & Privacy

Keys, codes, and personal information are kept confidential and used solely for service purposes.
Clients are responsible for retrieving keys after service or arranging secure storage.
Guardian Home & Pet Care respects client privacy at all times.

Communication & Photos

Service updates may be provided via text or email.
Photos or videos are shared only with client permission.
No images will be shared publicly without written consent.

Policy Acknowledgment

By booking services with Guardian Home & Pet Care, clients acknowledge that they have read, understood, and agreed to these policies.

Guardian Home & Pet Care reserves the right to update policies at any time.

The most current version will always be available on our website.

Guardian Home & Pet Care